Levels of Urgency

We have three levels of urgency.

You can specify how urgent your job is at the beginning, or upgrade / downgrade an existing job as your requirements change.

Standard Jobs: This is the least expensive option. The job gets allocated according tothe daily requirements and pressures. the Standard Job turnaround time changes depending on how busy we are. The front desk can advise of the current mean turnaround time. Do keep in mind that this is a MEAN time and that individual jobs can take less or a LOT more if parts are required and not available.

Urgent Jobs: The official position is that Urgent jobs will be STARTED within 8 working hours (or within 24 hours of arrival). In practice, it boils down to next available technician. This is usually faster than 8 working hours. Again, do bear in mind that this is the STARTING time. Of course, we do our best and once started, we keep going unless parts are required.

Immediate Jobs: An immediate job is started as soon as received. We drop whatever we are doing in order to work on your device. Only a limited number of Immediate Jobs can be undertaken at any one time and the Service Manager has to authorise it so as not to overload the system and be fair to other clients.