What do I do next?

Here is the basic sequence of how we work:

On arrival, the device is allocated a Job Number and a quick assessment is made by the Service Manager. Many problems are quite obvious to an experieced hand and he can often tell you what has happened and give you a good ball park idea of recovery chances and costs. (He may in fact have already given you a costs and time bracket on the phone from the background and known symptoms.)

If you decide to go ahead, he will allocate the job to a specific technician who will be responsible for that job thereafter.

If we can, we'll clone the raw sectors from the failed device onto a good one. At that point we can tell you exactly what we can recover and how much it will cost.

At this point, you have a choice: Either go with our quote or decide to delay or terminate the job.

• If you decide to go ahead, we will try very hard to keep below the quoted price. If things get really nasty, we'll requote and you can still call it quits.
• If you decide not to go ahead, we have a nominal charge of $64. We'll close the device for collection and give you a work report detailing what we have found and what we have done. (Please note that if subsequently you decide to continue with the work, we will credit your $64 towards completing that job.)

If we haven't already done so, we'll search and order the required parts.

First, we need to examine the failed device on the inside and find what's "really" wrong.